Swoop TV on a MAG box

Before you start

• A MAG box that is online
• The Swoop TV login shown in your dashboard. Not signed up? Grab a free trial first.
• A player app, for example: The MAG box’s own portal (nothing to install)

Setup, one step at a time

1. Look up the MAC address

   You will find it on the label under the box, or on screen under Settings → System settings → Device info. It follows the pattern 00:1A:79:XX:XX:XX.

2. Email it to support

   Use the contact page and write from the email address on your Swoop TV account. Include the MAC and the box model. We check that the model is supported, then put the portal URL in your dashboard.

3. Go to the portal settings

   Press Setup (some remotes say Settings) and open System settings → Servers → Portals.

4. Add the portal URL

   Under Portal 1 name, type something like “Swoop TV”. Paste the portal URL from your dashboard into Portal 1 URL, save, step back one screen and pick Restart portal.

5. Let the channels load

   After the restart the box downloads the channel list and the TV guide. Give it a couple of minutes the first time; big line-ups take a while.

Getting a steadier picture

Plug in a cable

Every MAG box has an Ethernet port, and the Wi-Fi on older ones is poor. A wired connection is the simplest cure for freezing.

Check the firmware first

Outdated firmware sometimes refuses to load a current portal. Run Settings → Software update before you get in touch with us.

Questions about MAG box setup

What does my MAC address have to do with logging in?

A MAG box uses its MAC address in place of a password. The portal only lets in boxes whose MAC is registered on an account.

How many devices does a MAG box use up?

One. It counts toward your plan’s device limit exactly like a Firestick or a phone would.

I see “STB blocked”, or the portal never finishes loading. What should I do?

Compare the MAC you sent with the label character by character, then restart the portal. Still stuck? Send support a photo of the screen.

Something not working?

Nine times out of ten, a restart of the player and the device, or a network cable, clears it up. For anything else, try these: swoop tv support center , wired or wireless for iptv , send us your mac address . Or write to support and tell us which device and player you are using.

Put together by the Swoop TV support team under our editorial policy. Player names belong to their respective owners, and Swoop TV has no tie to any of these apps, which may come and go from app stores. Every device: all Swoop TV setup guides.