At Swoop TV, we want you to be happy with our service. Because we provide access to digital streaming content, our refund policy is different from a policy for physical goods. Please read this policy carefully.
1. Digital Service Policy
Swoop TV is a digital streaming service. Once your subscription is activated, you get immediate access to our content. For this reason, we generally do not offer refunds after a subscription has been purchased and activated.
2. When You Can Request a Refund
We will happily consider a refund in these specific situations:
Failed Payment, Active Service: If your payment was taken but your service was not activated.
Duplicate Charge:Â If you were accidentally charged twice for the same subscription.
Technical Issues:Â If you experience significant, unresolved technical problems that prevent you from using the service at all, and our support team cannot resolve them.
3. How to Request a Refund
If you believe your situation qualifies for a refund based on the points above, please contact us:
Email:Â support@swooptv.tv
Please Include:
Your full name.
The email address used for your account.
A detailed description of the reason for your refund request.
Our support team will review your case and respond to you as quickly as possible.
4. Free Trials
If we offer a free trial, you can cancel at any time during the trial period without being charged.
5. Subscription Cancellation
You can cancel your subscription at any time to stop future billing. Cancellation means your service will end at the end of the period you have already paid for. Cancelling does not automatically trigger a refund for the current billing period.
6. Contact Us
If you have any questions about this Returns & Refunds Policy, please contact our support team:
Email:Â support@swooptv.tv
We are here to help!